We do not accept returns or exchanges unless the item you purchased arrives damaged or has a defect upon delivery. If you receive a defective item, please contact us at sales-global@kiwabi.com with photos of the product and the defect.

There are no returns or exchanges for products that arrived without damage. Once you open and try the product, we are not able to issue a refund or return for the order. 

Once we approve of the return or exchange, you can send the item to:

ALTE Fukuoka Center (KIWABI)

12-26-6 Naka Fukuoka Hakataku

Fukuoka JAPAN 812-0893

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.