Is my payment data safe with you?

Yes. All payment transactions are securely processed using PCI-DSS compliant payment gateways to protect your personal and payment information.

What payment methods do you accept?

We accept major credit cards, debit cards, and PayPal. Available payment options may vary depending on your location.

How long does shipping take?

Domestic orders typically arrive within 5 business days, while international orders generally arrive within 7–14 business days.

How much does shipping cost?

Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

Do you ship internationally?

Yes. Kiwabi ships to many countries worldwide. Shipping availability depends on your location.

Do your products come with a warranty?

Products are covered against manufacturing defects. Please contact our customer support if you receive a defective item.

Can I return my order?

Returns are accepted only for defective or damaged products. Please contact our customer support team within the eligible return period.

Does Root Vanish Color Shampoo cover gray hair?

Root Vanish Color Shampoo gradually blends away gray hair with regular use while gently cleansing your hair, making it suitable for maintaining natural-looking color between salon visits.

How often should I use Root Vanish Color Shampoo?

For best results, use Root Vanish Color Shampoo regularly according to the product instructions. Consistent use helps maintain gray coverage and healthy-looking hair.

Is Root Vanish suitable for color-treated hair?

Yes. Root Vanish products are formulated to be gentle on color-treated hair while helping maintain vibrant-looking color.

Can men use Root Vanish products?

Yes. Root Vanish products are suitable for both men and women who want a convenient way to blend gray hair.

Will Root Vanish stain my hands or towels?

When used according to the instructions, temporary staining is minimal. Rinse thoroughly after application and use a dark-colored towel if desired.

Is Root Vanish free from ammonia?

Root Vanish is formulated as a gentle hair color solution without the harsh smell commonly associated with permanent ammonia-based hair dyes.

How often should I use Root Beauté Scalp Massage Shampoo?

You can use Root Beauté Scalp Massage Shampoo as part of your regular hair care routine to help keep your scalp clean, refreshed, and healthy.

Can Root Beauté help with dry or itchy scalp?

Root Beauté is formulated to gently cleanse and hydrate the scalp, helping improve overall scalp comfort while supporting healthy hair.

Is Root Beauté suitable for sensitive scalp?

Root Beauté is designed with gentle ingredients suitable for most scalp types. If you have known sensitivities, perform a patch test before use.

Can I use Root Beauté with other hair care products?

Yes. Root Beauté products can generally be incorporated into your existing hair care routine.

How long does it take to see results from the Hair Growth Essence?

Results vary depending on the individual and consistent use. Following the recommended routine provides the best opportunity to support healthier-looking hair.

Can I use the Hair Growth Essence on color-treated hair?

Yes. The Hair Growth Essence is suitable for use on color-treated hair and is designed to support scalp health without affecting hair color.

Can I use shampoo and conditioner every day?

Daily use depends on your hair type and needs. Many people can use a gentle shampoo and conditioner regularly, while others may prefer washing less frequently.

How do I track my order?

Once your order has shipped, you'll receive a confirmation email with tracking information so you can monitor your delivery.

How can I contact Kiwabi customer support?

You can contact our customer support team through the contact page on our website for assistance with orders, products, or returns.

Connaissances sur le cuir chevelu et les cheveux

What's the difference between "natural," "organic," and "clean" in hair care products?

Quelle est la différence entre « naturel », « biologique » et « pur » dans les produits de soin capillaire ?

« Naturel », « biologique » et « clean » ne sont pas des termes interchangeables et sont souvent utilisés différemment selon les marques. Les...

Can I stop using hair growth treatments once I see results?

Puis-je arrêter d'utiliser les traitements pour la pousse des cheveux une fois que je vois des résultats ?

Les résultats de la croissance des cheveux nécessitent souvent un entretien continu, car l'arrêt du traitement peut entraîner des changements progressifs au fil du temps....

Why do I see more hair shedding when I first start using hair growth products?

Pourquoi est-ce que je remarque une chute de cheveux plus importante lorsque je commence à utiliser des produits pour la pousse des cheveux ?

Une augmentation de la chute peut parfois survenir lors du démarrage de produits de croissance capillaire en raison de changements dans le cycle de croissance...

How long should I wait between applying different hair products?

Combien de temps dois-je attendre entre l'application de différents produits capillaires ?

Attendre un court instant entre l'application de différents produits capillaires peut aider à assurer une absorption correcte et réduire les interférences. Le temps exact varie...

Can I use multiple hair treatments together, or will they cancel each other out?

Puis-je utiliser plusieurs soins capillaires en même temps, ou vont-ils s'annuler mutuellement ?

Il est souvent possible d'utiliser plusieurs traitements capillaires ensemble, mais superposer trop de produits peut réduire leur efficacité ou provoquer des irritations. La compatibilité et...

Should I apply hair treatments to wet or dry hair?

Dois-je appliquer les soins capillaires sur cheveux mouillés ou secs ?

Le fait d'appliquer les traitements capillaires sur cheveux mouillés ou secs dépend du produit et de sa fonction prévue. De nombreux traitements pour le cuir...

How much product should I actually use? I feel like I'm wasting it or not using enough.

Quelle quantité de produit devrais-je réellement utiliser ? J'ai l'impression d'en gaspiller ou de ne pas en mettre assez.

Utiliser la bonne quantité de traitement capillaire est important, car un usage excessif ou insuffisant peut réduire l'efficacité. La plupart des produits sont conçus pour...

Do hair growth products work if I'm already balding, or are they only for prevention?

Les produits pour la pousse des cheveux fonctionnent-ils si je suis déjà chauve, ou sont-ils uniquement destinés à la prévention ?

Les produits de croissance capillaire ont tendance à être plus efficaces lorsqu’ils sont utilisés tôt, mais leur impact dépend de l’étendue et de la cause...

Can I use hair growth products if I have a sensitive scalp?

Puis-je utiliser des produits pour la pousse des cheveux si j'ai un cuir chevelu sensible ?

Oui, de nombreuses personnes ayant un cuir chevelu sensible peuvent utiliser des produits de croissance capillaire, mais il est important de choisir des formules douces...