Is my payment data safe with you?

Yes. All payment transactions are securely processed using PCI-DSS compliant payment gateways to protect your personal and payment information.

What payment methods do you accept?

We accept major credit cards, debit cards, and PayPal. Available payment options may vary depending on your location.

How long does shipping take?

Domestic orders typically arrive within 5 business days, while international orders generally arrive within 7–14 business days.

How much does shipping cost?

Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

Do you ship internationally?

Yes. Kiwabi ships to many countries worldwide. Shipping availability depends on your location.

Do your products come with a warranty?

Products are covered against manufacturing defects. Please contact our customer support if you receive a defective item.

Can I return my order?

Returns are accepted only for defective or damaged products. Please contact our customer support team within the eligible return period.

Does Root Vanish Color Shampoo cover gray hair?

Root Vanish Color Shampoo gradually blends away gray hair with regular use while gently cleansing your hair, making it suitable for maintaining natural-looking color between salon visits.

How often should I use Root Vanish Color Shampoo?

For best results, use Root Vanish Color Shampoo regularly according to the product instructions. Consistent use helps maintain gray coverage and healthy-looking hair.

Is Root Vanish suitable for color-treated hair?

Yes. Root Vanish products are formulated to be gentle on color-treated hair while helping maintain vibrant-looking color.

Can men use Root Vanish products?

Yes. Root Vanish products are suitable for both men and women who want a convenient way to blend gray hair.

Will Root Vanish stain my hands or towels?

When used according to the instructions, temporary staining is minimal. Rinse thoroughly after application and use a dark-colored towel if desired.

Is Root Vanish free from ammonia?

Root Vanish is formulated as a gentle hair color solution without the harsh smell commonly associated with permanent ammonia-based hair dyes.

How often should I use Root Beauté Scalp Massage Shampoo?

You can use Root Beauté Scalp Massage Shampoo as part of your regular hair care routine to help keep your scalp clean, refreshed, and healthy.

Can Root Beauté help with dry or itchy scalp?

Root Beauté is formulated to gently cleanse and hydrate the scalp, helping improve overall scalp comfort while supporting healthy hair.

Is Root Beauté suitable for sensitive scalp?

Root Beauté is designed with gentle ingredients suitable for most scalp types. If you have known sensitivities, perform a patch test before use.

Can I use Root Beauté with other hair care products?

Yes. Root Beauté products can generally be incorporated into your existing hair care routine.

How long does it take to see results from the Hair Growth Essence?

Results vary depending on the individual and consistent use. Following the recommended routine provides the best opportunity to support healthier-looking hair.

Can I use the Hair Growth Essence on color-treated hair?

Yes. The Hair Growth Essence is suitable for use on color-treated hair and is designed to support scalp health without affecting hair color.

Can I use shampoo and conditioner every day?

Daily use depends on your hair type and needs. Many people can use a gentle shampoo and conditioner regularly, while others may prefer washing less frequently.

How do I track my order?

Once your order has shipped, you'll receive a confirmation email with tracking information so you can monitor your delivery.

How can I contact Kiwabi customer support?

You can contact our customer support team through the contact page on our website for assistance with orders, products, or returns.

Is Sulfate-Free Conditioner Necessary for Color-Treated Hair?

A sulfate-free conditioner is generally recommended for color-treated hair, although conditioners typically do not contain the same cleansing sulfates found in shampoos. The greater benefit comes from pairing a gentle, sulfate-free shampoo with a conditioner that helps maintain moisture, smooth the hair cuticle, and support longer-lasting color.

Why sulfate-free products are often recommended

Hair coloring temporarily lifts the cuticle so color molecules can enter the cortex. After coloring, the cuticle may remain slightly more porous, making it easier for moisture and pigment to escape over time.

While sulfates are primarily cleansing ingredients used in shampoos, a conditioner formulated for color-treated hair helps replenish moisture, reduce friction, and smooth the cuticle. This can help minimize dryness and improve the appearance of color between treatments.

What should you look for in a conditioner?

When choosing a conditioner for color-treated hair, consider products that:

Help hydrate and soften color-treated hair.
Support a smooth, healthy-looking cuticle.
Are formulated for color-treated or chemically processed hair.
Are free from harsh ingredients that may contribute to dryness or scalp irritation.
Work alongside a gentle, sulfate-free shampoo as part of your overall color care routine.

The overall formulation is more important than a single ingredient claim.

How can you help maintain your hair color?

To support longer-lasting color:

Condition after every shampoo.
Apply conditioner mainly to the mid-lengths and ends.
Use a gentle, sulfate-free shampoo designed for color-treated hair.
Limit excessive heat styling and protect hair from UV exposure.
Deep condition regularly if your hair feels dry or damaged.

A consistent routine that maintains moisture and minimizes cuticle damage can help keep color looking vibrant for longer.

When to reassess

If your hair continues to feel dry, becomes difficult to manage, or your color fades quickly despite using color-care products, your hair may need a different conditioning formula or additional moisture. A hairstylist can help recommend products based on your hair's texture, porosity, and coloring history.

← Older Post Newer Post →

Knowledge

Best Practices for Dandruff Shampoo on Color-Treated Hair Without Fading

Dealing with dandruff while trying to protect your hair color? It's a tricky balance, but it's possible. Explore the best practices for using dandruff shampoo...

What Ingredients Should You Avoid in Shampoo If You Have Color-Treated Hair?

Protect your color investment by knowing which shampoo ingredients to steer clear of. From harsh sulfates to drying alcohols, discover what's stripping your color faster...